Unable to login – Uphold Help Center
This guide provides a straightforward breakdown of the Uphold login process, security best practices, and troubleshooting tips to help you manage your digital assets with confidence.
How to Access Your Uphold AccountLogging into Uphold is designed to be secure and efficient, whether you are using a desktop browser or the mobile app.Desktop Login StepsNavigate to the Official Site: Open your preferred browser and go to the official Uphold website.Locate the Login Button: Click on the "Log In" button found in the top right corner of the homepage.Enter Credentials: Input your registered email address and your unique password.Two-Factor Authentication (2FA): If enabled (which is highly recommended), enter the code generated by your authentication app.Mobile App LoginOpen the App: Launch the Uphold app on your iOS or Android device.Authentication: Enter your email and password, or use biometric features like Face ID or Fingerprint scan for faster access.Troubleshooting Common Login Issues If you’re having trouble accessing your dashboard, check these common solutions:Forgotten Password: Use the "Forgot Password?" link on the login page to receive a reset link via your registered email.
2FA Sync Issues: Ensure the clock on your mobile device is set to "Automatic." If the time is off by even a few seconds, your 2FA codes may fail.Browser Cache: If the page isn't loading correctly, try clearing your browser’s cache and cookies or switching to an Incognito/Private window.
Enhancing Your Account Security Security is paramount when handling cryptocurrencies and equities. Follow these steps to keep your Uphold login secure:Enable 2FA: Never rely solely on a password. Use apps like Google Authenticator or Authy.
Verify the URL: Always double-check that the URL starts with https:// and that the domain name is spelled correctly to avoid phishing sites.
Use a Unique Password: Avoid reusing passwords from other social media or banking sites.Monitor Account Activity: Regularly check your "Activity" log within the app to ensure all sessions and transactions are recognized by you.Why Choose Uphold?Uphold stands out in the fintech space due to its "Anything-to-Anything" trading experience. Users can trade between various asset classes—such as Bitcoin to Gold, or USD to Carbon Credits—in one seamless transaction without having to convert back to fiat currency first.Feature Benefit Instant Transfers Send money to other Uphold users for free.
Transparency Uphold publishes its reserve holdings in real-time.Multi-Asset Access crypto, national currencies, and precious metals.